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Zenith Dealer Solutions Blog

5 Ways to Convert More Phone Leads into Appointments at the Dealership

 Knowing how to properly re-engineer your dealership's phone performance can put you a step ahead of the competition. In his transformative business management book, Good to Great, Jim Collins explains the importance of putting people first in your company, and in this case your RV or Marine dealership. Only once you have hired the right people can you move towards focusing on the phone process and tools, phone performance goals, and engaging a BDC or call monitoring partner. Essential to your dealership's success is an understanding and execution of  how to re-engineer your phone performance. 

Topics: appointment setting staffing phone process

3 Steps to Improving Connectivity at Your Dealership to Sell More


Improve Connectivity -- The Right People at the Right Time

A high percentage of phone calls coming into dealerships do not reach the intended agent. There are many reasons this could happen, but it's typically because the person that the caller is trying to reach is unavailable. Examining and and improving staffing is a great place to start to increase your connectivity.

 

Topics: staffing phone process