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Zenith Dealer Solutions Blog

Minimize No Shows And Call Back When They Happen

It’s expected that no shows and cancellations happen in the sales industry. You can, however, improve your show rate and have a game plan in place when the customer is not showing up for the appointment. The answer is good training and a strong, measurable phone process.

Topics: appointment setting phone skills Dealership Sales No Shows

5 Ways to Convert More Phone Leads into Appointments at the Dealership

 Knowing how to properly re-engineer your dealership's phone performance can put you a step ahead of the competition. In his transformative business management book, Good to Great, Jim Collins explains the importance of putting people first in your company, and in this case your RV or Marine dealership. Only once you have hired the right people can you move towards focusing on the phone process and tools, phone performance goals, and engaging a BDC or call monitoring partner. Essential to your dealership's success is an understanding and execution of  how to re-engineer your phone performance. 

Topics: appointment setting staffing phone process