Technology continues advancing, making it easier for consumers to research, purchase, and communicate with businesses wherever and whenever they want. Marine dealers need to evolve to meet customer expectations. Salesforce’s State of the Connected Customer report reports that two in three customers want companies to interact and respond to them in real time. A study from Twillio found nine out of 10 people surveyed wanted to talk to brands using text messaging, but less than half of companies had the technology in place to offer that option.
Are you missing important opportunities because you aren’t reading you customer’s text messages to your store? Let us help!
Last month alone, Zenith Dealer Solutions helped our clients recover 120 text messages that, without our services, would have never gotten to them.