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Zenith Dealer Solutions Blog

Handle Incoming Calls Better By Listening to Your Callers

Answering the incoming calls to your dealership is the first step to providing an excellent customer experience. The way your front line staff, receptionist, or sales people answer the phone depends on your dealership's scripts and guidelines. But the way they interact should be guided by how your callers are greeting them -- a skill that requires some training to perfect.  

Let's examine two examples to see how your dealership can improve phone processes based on how the caller greets your phone agent. 

Topics: phone skills sell more retention